Terms and Conditions

Man With a Van Brentford Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Brentford provides removal and related services within Brentford and surrounding areas. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

Client means the person, company, or organisation that makes a booking with Man With a Van Brentford.

We, us, our means Man With a Van Brentford, the service provider.

Services means the transport, removal, delivery, loading, unloading, packing assistance, and any related services we agree to provide.

Goods means all items, property, or belongings in respect of which we provide the Services.

Working day means any day other than a Saturday, Sunday or public holiday in England and Wales.

2. Scope of Services

We provide man and van removal, transport, and related services primarily in Brentford and nearby locations, and to other destinations within the United Kingdom as agreed at the time of booking.

Our Services may include loading and unloading, transport of Goods, and limited assistance with packing or furniture positioning where agreed in advance. We do not provide specialist installation, disconnection, or reconnection of appliances or equipment unless explicitly agreed.

We reserve the right to refuse to move any Goods that we reasonably consider to be unsafe, illegal, excessively heavy, inadequately packed, or likely to cause damage to our vehicle, equipment, personnel, or other Goods.

3. Booking Process

3.1 Quotation

All quotations are based on the information you provide at the time of enquiry, including addresses, access conditions, the nature and volume of Goods, required date and time, and any special requirements. Quotations are estimates only and are not binding if the information provided is incomplete or inaccurate.

3.2 Making a Booking

A booking is made when you confirm acceptance of our quotation and we confirm the booking details. Bookings may be confirmed verbally or in writing, as communicated at the time of enquiry. We may require a deposit or full prepayment to secure a booking.

3.3 Changes to Bookings

Any changes to the date, time, addresses, access conditions, volume of Goods, or services requested must be notified to us as soon as possible. Changes are subject to availability and may result in a revised quotation or additional charges.

3.4 Access and Information

You are responsible for providing accurate information about parking, loading restrictions, stairs, lifts, narrow access, and any other factors that may affect the Services. Failure to disclose relevant information may lead to delays, additional charges, or refusal to carry out part or all of the Services.

4. Pricing and Payments

4.1 Rates

Our charges may be based on hourly rates, fixed prices, mileage, or a combination of these, as stated in your quotation. Additional charges may apply for waiting time, long carries, congestion zone charges, tolls, parking charges, or services carried out outside normal working hours.

4.2 Deposits

We may require a deposit at the time of booking. Deposits are non-refundable except as set out in the cancellation provisions below or where we are unable to provide the Services through our own fault.

4.3 Payment Terms

Unless otherwise agreed in writing, payment is due immediately upon completion of the Services to our driver or representative, or in advance where required. For business clients who have a separate written arrangement with us, payment terms will be as agreed. All payments must be made in pounds sterling.

4.4 Overdue Payments

If any payment is not made when due, we reserve the right to charge interest at the statutory rate applicable to late payments and to recover all reasonable costs of collection. We may also withhold delivery of Goods or suspend further services until full payment has been received.

5. Cancellations and Rescheduling

5.1 Client Cancellation

If you need to cancel your booking, you must notify us as soon as possible.

If you cancel more than 48 hours before the agreed start time, we may cancel the booking without further charge, although any non-refundable deposit may be retained.

If you cancel within 24 to 48 hours of the agreed start time, we may charge up to 50 percent of the agreed price.

If you cancel within 24 hours of the agreed start time or on the day of the move, we may charge up to 100 percent of the agreed price.

5.2 Rescheduling

Any request to reschedule a booking is subject to availability. Where possible, we will accommodate reasonable changes. If rescheduling is requested within 24 hours of the agreed start time, we reserve the right to treat the request as a cancellation and new booking, and to apply the relevant cancellation charges.

5.3 Cancellation by Us

We reserve the right to cancel or postpone a booking if circumstances beyond our reasonable control occur, including but not limited to severe weather, road closures, vehicle breakdown, staff illness, or safety concerns. In such cases, we will offer a rescheduled date or refund any amounts paid for services not provided. We will not be liable for any indirect or consequential losses arising from such cancellation.

6. Client Responsibilities

You are responsible for ensuring that:

All Goods are appropriately packed, secured, and ready for transport, unless packing services have been explicitly agreed as part of our Services.

Fragile items, valuables, and items requiring special care are clearly indicated and, where appropriate, properly protected.

All Goods to be moved are available and accessible at the agreed start time.

Someone authorised by you is present at collection and delivery addresses to direct the placement of Goods and to sign any job sheets or acknowledgements.

All necessary permissions, parking suspensions, and building access arrangements have been obtained before the move.

You do not ask our staff to undertake any activity that is unsafe, illegal, or outside the scope of the Services we normally provide.

7. Exclusions and Prohibited Items

Unless we have agreed in writing, we will not transport:

Explosives, flammable or hazardous materials, gas bottles, or chemicals.

Illegal items or substances.

Live animals, plants that require special climate conditions, or perishable goods.

Valuables such as cash, jewellery, important documents, or antiques of exceptional value.

If prohibited items are included in the Goods without our knowledge, we will not be liable for any loss, damage, or delay arising in connection with them and you will be responsible for any resulting costs, damage, or legal consequences.

8. Liability for Loss or Damage

8.1 Our Duty of Care

We will exercise reasonable care and skill in providing the Services and in handling, loading, transporting, and unloading your Goods.

8.2 Limitations of Liability

Our liability for loss of or damage to Goods, whether caused by negligence, breach of contract, or otherwise, is limited to a reasonable cost of repair or replacement, up to a maximum amount per job as specified in your quotation or agreed separately in writing.

We will not be liable for:

Loss or damage arising from your failure to properly pack or protect Goods where we have not provided packing services.

Loss or damage to Goods that are inherently fragile or defective.

Loss or damage arising from fair wear and tear, atmospheric or climatic conditions.

Loss of use, loss of enjoyment, or any indirect or consequential loss.

Loss or damage to the following items unless we have agreed in writing to accept responsibility: jewellery, watches, precious metals, securities, personal documents, collections of high value, or items beyond normal household value.

8.3 Reporting Damage

You must check your Goods as soon as reasonably possible upon completion of the Services. Any damage or loss believed to have occurred during the move must be notified to us in writing as soon as possible, and in any event within seven days of the date of the move. We may request evidence such as photographs, receipts, or repair estimates. Failure to notify us within this period may affect our ability to investigate and may reduce or extinguish any liability we may have.

8.4 Damage to Property

We will not be liable for damage to walls, floors, doors, fixtures, or fittings unless such damage is caused by our negligence and was reasonably avoidable. You must ensure that adequate protection is in place for delicate surfaces and that access routes are clear. If we are required to move Goods through awkward or tight access and you request us to proceed, we will not be liable for damage that arises as a result.

9. Delays and Access Issues

We will use reasonable efforts to arrive at the agreed time, but timing is approximate and may be affected by traffic, roadworks, weather, or other circumstances beyond our control. We will not be liable for any losses arising from delays, including missed appointments, loss of earnings, or additional costs.

If our staff are delayed or prevented from carrying out the Services due to inadequate access, parking problems, keys not being available, Goods not being ready, or other issues within your control, we may charge for waiting time and any additional time required to complete the job.

10. Waste and Environmental Regulations

10.1 Waste Removal

We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal company and will only remove items for disposal where this has been agreed as part of the Services.

10.2 Prohibited Waste

We will not remove or transport hazardous waste, clinical waste, asbestos, or any materials that require specialist handling or licensing. You are responsible for arranging appropriate disposal of such items with a licensed contractor.

10.3 Duty of Care

Where we agree to remove items for disposal, we will take reasonable steps to ensure they are taken to appropriate licensed facilities or reuse and recycling centres, in line with our duty of care obligations under UK law.

11. Insurance

We maintain appropriate insurance cover for our vehicles and our business operations. Our liability to you is subject to the limitations set out in these Terms and Conditions. You are advised to maintain your own insurance cover for Goods of high value or where you require cover beyond the limits stated in our quotation or agreed separately in writing.

12. Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our Services, you should notify us as soon as possible so that we can try to resolve the issue. Complaints relating to loss or damage must follow the reporting procedure in section 8.3. We will consider your complaint promptly and respond within a reasonable time.

If a dispute cannot be resolved directly between us, you and we may consider mediation or another form of alternative dispute resolution before resorting to court proceedings.

13. Data Protection and Privacy

We collect and process personal information such as names, addresses, and contact details solely for the purposes of managing bookings, providing Services, and handling payments and queries. We will keep such information secure and will not share it with third parties except where necessary for the provision of the Services, to comply with legal obligations, or with your consent. We will retain your information only for as long as reasonably necessary for these purposes.

14. Amendments to These Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in our services, business practices, or legal requirements. The version applicable to your booking will be the version in force at the time your booking is confirmed. You are advised to review these Terms and Conditions periodically.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.

16. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms and Conditions, together with any written quotation or confirmation of booking, constitute the entire agreement between you and Man With a Van Brentford in relation to the Services. You acknowledge that you have not relied on any statement, promise, or representation not expressly set out in these documents.

By confirming your booking with Man With a Van Brentford, you acknowledge that you have read, understood, and agree to these Terms and Conditions.